LEGAL & PRIVACY

Privacy Policy

Last updated: 22 August 2026

1. Information We Collect

Depending on how you use cbtprep.com.ng, we may collect:

• Account information: your full name, email address, phone number and account credentials.
• Verification information: information needed to verify your email address or secure your account.
• Practice information: examination service selected, practice attempts, answers, scores, results and progress information.
• Payment information: transaction references, payment status, amount, service purchased and related transaction details. We do not intentionally store your full card number, PIN or CVV on our servers.
• Support information: information you provide when contacting us, including your name, email address, phone number, payment reference and message.
• Technical information: IP address, browser/device information, pages visited, approximate usage times, security logs and information required to operate and protect the platform.

2. How We Use Your Information

We use information collected through cbtprep.com.ng to:

• create and maintain your account;
• verify your email address and help protect your account;
• provide CBT practice, examination services and personalised progress information;
• record practice attempts, scores and subscription status;
• process and verify payments and subscriptions;
• send important account, payment, verification, security and service notifications;
• respond to support requests and investigate complaints;
• detect fraud, abuse, unauthorised access and other security threats;
• maintain, troubleshoot and improve cbtprep.com.ng; and
• comply with applicable legal and regulatory obligations.

3. Legal Basis for Processing

Where applicable, we process personal information on the basis of one or more lawful grounds, including your consent, performance of a contract with you, legitimate interests, compliance with legal obligations and other lawful grounds recognised under applicable Nigerian data-protection law.

We aim to collect only information that is reasonably necessary for the purpose for which it is used.

4. Email Verification and Notifications

When you register, we may send an email containing a verification link or other instructions needed to confirm ownership of the email address. We may also send essential messages relating to your account, password changes, payments, subscriptions, security and important service updates.

Marketing or promotional messages, where used, will be handled in accordance with applicable requirements and available communication preferences.

5. Payments and Payment Providers

Payments on cbtprep.com.ng may be processed through third-party payment providers such as Paystack and Flutterwave. Payment providers may process information under their own privacy policies and security procedures.

cbtprep.com.ng uses transaction information necessary to identify and verify a payment, activate the correct service and maintain payment records. You should review the applicable payment provider's terms and privacy notice before completing a transaction.

6. Information Sharing

We do not sell your personal information. We may share information only where reasonably necessary to operate the service, including with:

• payment and financial-service providers for payment processing and verification;
• email, hosting, security, analytics and technical-service providers that help us operate cbtprep.com.ng;
• professional advisers where reasonably necessary;
• law-enforcement, regulators or other authorities where disclosure is required or permitted by law; and
• other parties where you have directed or authorised us to share the information.

Service providers receiving information from us are expected to use it only for the services they provide and to apply appropriate safeguards.

7. Cookies and Similar Technologies

cbtprep.com.ng may use cookies or similar technologies to maintain login sessions, remember necessary preferences, protect the website, understand usage and improve functionality.

Some cookies are essential for the website to function. Depending on the technologies enabled on the platform, you may be able to control non-essential cookies through your browser or an available cookie preference tool.

8. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your password confidential and should notify us promptly if you suspect unauthorised access to your account.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining your account, providing services, keeping transaction records, resolving disputes, preventing fraud and meeting legal obligations.

When information is no longer reasonably required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal, accounting, security or dispute-resolution requirements.

10. Your Privacy Rights

Subject to applicable law and any lawful limitations, you may have rights concerning your personal information, including rights to request access, correction, deletion, restriction or objection to certain processing, and withdrawal of consent where consent is the applicable basis.

To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request in order to protect your account and personal information.

11. Children's Privacy

cbtprep.com.ng is intended for people who are legally able to use the service and make purchases. We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal information to us improperly, contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

cbtprep.com.ng may contain links to third-party websites, payment pages or services. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy notices before providing personal information to them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. Changes will be published on this page with an updated "Last updated" date.